HELP CENTRE

Help Centre

Help with placing an order

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Buying Guide

Help with Order or Return

Organise a return - Track an order - VAT invoice Report damaged or faulty goods

FAQ

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One of the popular question below may help

Is it possible to track my order on your website ?

Tracking your order on website is simple. Login in to our website with your email and address you can then track the order from the My Account section... More >

Is it possible to personally collect an item from you ?

Yes, orders may be collected in person from our warehouse at :

74 Forest Road,
Leicester,
LE5 0DG.

What are the terms of your Returns policy ?

For our Returns Policy, please refer the link below:.. More >

What is the return process if I live in the UK ?

Please refer link below for our return process... More >

Is a next day delivery service provided by you ?

Yes. Express Next day deliveries are available at Bathroom 365 on items that are in stock at our warehouse. If you wish to avail this facility then, please call us at 020374 41212 or email your request on support@bathrooms365.com. Deliveries to Scotland and Ireland will attract an additional charge and may be different from those mentioned at the time of purchase.

What is your standard delivery process ?

Our staff will contact you, either via email or telephone, after you have placed your order. We dispatch your product in 2 days to the carrier company, who inturn will call you and fix the time of delivery.

* It takes 3-4 days to get goods delivered. For special orders, customers have to wait 6-7 days for delivery.

All delivery times are estimates only, and some products may take longer due to circumstances beyond our control, like short supply from the manufacturers. Our staff will keep you updated in case of such delays.

What are your delivery options ?

For our delivery choices and schedules, please refer the link below... More >

What are the different modes of payment available to me?

Payment for all products must be by credit or debit card. We accept payment with Visa, Mastercard, Visa Delta, Switch and Maestro. Payment will be debited at time of order through the Sagepay payment system. We also accept Paypal Payments.

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