Delivery - Your Questions Answered

Delivery Charges (ex VAT)

How will my order be delivered?

All smaller items such as showers, taps, accessories etc bought as individual items, and not part of a suite, will be delivered by Parcelforce Worldwide. The customer will receive a confirmation email from Bathrooms365 to indicate day of delivery within 24 hours of their order. If this day is not appropriate please reply immediately either by email or phone indicating another day.

As a rule, these items will be delivered between 8am and 6pm. If the customer is not in at time of delivery, the driver will attempt to get a next door neighbor to sign for it and leave a note to acknowledge this. If this action is not possible then the driver will leave a note to indicate attempted delivery. They will attempt delivery again the following day.

If nobody is able to take delivery a second time, the parcel will return to the local depot where the customer will be required to collect it at their convenience. Please note that the customer will be required to take the delivery note (left by the driver) with them.

Can I request a specific time for my Parcel Force delivery ?

Parcelforce Worldwide do not operate on specific times for delivery. However there are three options that are available in narrowing the wait for your product. Please see below.

Parcel Force delivery options

If you would like your parcel to be delivered as early as possible on your chosen day, this is available by choosing the following options at the checkout stage.

• Delivery by 12noon
• Delivery by 10am
• Delivery by 9am

Please note there are surcharges for these times - please see top of page.

Can Parcel Force deliver to my workplace?

Yes, no problem. This option is available at the checkout page. Please tick the box to indicate this preference. If at a later date you decide that you would like to change the delivery address, please call customer support on 0870 365 7 365 quoting your name, order number and item no later than 24 hours of delivery date,

How and when will my Bathroom Suite be delivered to me?

Once an order for a suite, bath or shower enclosure has been made, Bathrooms365 will contact the customer by telephone within 24 hours to organise delivery.

When ordering your items please note the delivery schedule marked against each product. This indicates the earliest time we will be able to deliver to your front door.

Due to the fragile nature of bathroom suites, your order will be palletised and heat wrapped and delivered by a specialist two-man home delivery.

Please note all items will be brought into the house to a room of your choice if required.

Will I have to wait 6 weeks until you have enough orders to deliver to my area?

No, we deliver as quickly as possible, as arranged with the customer shortly after the order has been placed.

Do I need to check all my products Immediately on arrival.

All shortages must be reported before the delivery team have left your premises. All customers must use their checklist to ensure all items have been brought in from the delivery vehicle.

BATHROOMS 365 ARE UNABLE TO ACCEPT CLAIMS FOR SHORTAGES AFTER THE TRANSPORT TEAM HAVE LEFT.

IMPORTANT. With regards checking the quality of the products, we request that this is done within 48 hours of delivery.

Will I know the time of arrival of my delivery?

Once your delivery has been booked in between yourself and Bathrooms 365 and confirmed via email, a follow up text or email will occur from the transport company 48hrs before delivery. Bathrooms 365 will send a further email the day before. Both messages will indicate whether your delivery will be on a AM schedule (delivery between 8am and 12noon) or PM schedule (delivery from 12noon onwards).

A telephone call giving estimated time of arrival will also be made on the day of delivery.